TERMS OF SALE AND REFUND POLICY

Terms of Sale

1. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price advertised on this Website at the time the order is placed, subject to the Terms of Use and this Terms of Sale and Refund Policy along with any promotions or discounts that may be applicable. The price charged will be clearly stated in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total price, and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

2. Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept Mastercard, Visa, American Express and Discover credit cards for all purchases. By purchasing with a credit card, you represent and warrant that: 

• • The credit card information you supply to us is true, correct and complete. 
  • You are duly authorized to use such credit card for the purchase.
  • Charges incurred by you will be honored by your credit card company.
  • You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.

1. By agreeing to the Terms of Use you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp. While our products may be manufactured and marketed according to FDA guidelines and cGMP standards for food and/or dietary supplements, they are not themselves food or dietary supplements. Our products have not been evaluated by the FDA, and we make no claims as to any capacity for our products to diagnose, treat, mitigate, cure or prevent any disease. By purchasing our products, you acknowledge that you do so based upon your own opinions as to any benefits these products may provide. 

Refund Policy

All sales on this Website are final. WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ANY PRODUCTS.

We encourage you to review your order carefully before placing their orders, and to ask any questions they may have about a product before purchasing. Our team is always happy to help you make informed decisions and find the right product for your needs.

We understand that issues can arise during shipping. If your order arrives damaged, please email our Customer Service Department at info@goldenpondcannabis.com within 3 days of receiving your package and include:

• Your order number

• A description of the issue

• Clear photos of the damaged product(s) and packaging

Once we review your claim, we may, at our sole discretion, offer a replacement or refund, depending on the nature of the damage, the evidence provided, and available inventory. 

Please note: damage claims submitted after the 3-day window or without photographic proof may not be eligible for a resolution.

Refunds, if offered, will be credited back to the same payment method used to make the original purchase on the Website.